Privacy Policy

TenderBharo (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of individuals and businesses who interact with our website, platform, and services. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you use our services.

By accessing our website or availing our services, you consent to the practices described in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to:

• Visitors of our website
• Registered users and clients
• Individuals communicating with us through email, call, WhatsApp, or other channels
• Businesses using our consultancy or support services
• For engagements governed by a signed service agreement, the agreement terms shall prevail where applicable.

2. Information We Collect

A. Personal & Business Information

We may collect information provided by you, including:

• Name, designation, and contact details
• Company name, GST, PAN, incorporation details
• Registered office and correspondence address
• Identification documents and authorization details
• Financial or billing information required for service processing
• Documents required for tender participation or registrations

B. Technical & Usage Information

We automatically collect certain data when you interact with our platform:

• IP address and approximate location
• Device type, browser, operating system
• Login activity and session data
• Pages visited and time spent
• Platform interaction behavior

C. Communication Records

When you contact us:

• Emails and attachments
• Chat and WhatsApp messages
• Call recordings for quality and compliance purposes

D. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember preferences and sessions
• Improve performance and usability
• Understand user behavior and service usage
• Users may disable cookies through browser settings, but certain features may be limited.

3. How We Use Your Information

We process your information for legitimate business purposes, including:

• Providing consultancy and support services
• Preparing and submitting documentation
• Registration on third-party procurement portals
• Communicating service updates and clarifications
• Managing payments and invoices
• Improving platform performance and user experience
• Internal analytics and record maintenance
• Compliance with legal or regulatory obligations
• We may send service-related notifications and relevant informational communications. You may opt out of non-essential communications where applicable.

4. Legal Basis for Processing

We process personal information based on:

• Your consent
• Performance of service agreements
• Legal compliance requirements
• Legitimate business interests such as service improvement and fraud prevention

5. Sharing & Disclosure of Information

• We do not sell personal data to third parties.

We may share information only where necessary:

• Service Execution
• Government departments and procurement portals
• Certification or verification agencies
• Banking/payment partners
• Operational Support
• Hosting providers and communication tools
• IT service providers and cloud storage partners
• Legal Compliance
• Regulatory authorities or law enforcement where required
• Court orders or statutory obligations
• Business Transfers
• In case of merger, restructuring, or acquisition, user data may be transferred subject to confidentiality obligations.
• We may also use anonymized aggregated data for analysis and service improvement.

6. Data Retention

We retain personal information only for as long as necessary:

• To provide services
• To comply with legal obligations
• To maintain business and audit records
• After the retention period, information is securely deleted or anonymized.

7. Data Security

We retain personal information only for as long as necessary:

• We implement reasonable administrative, technical, and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.
• However, internet-based communication cannot be completely secure. Users acknowledge inherent risks associated with electronic transmission.

8. User Rights

Subject to applicable law, you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of data (where legally permissible)
• Withdrawal of consent
• Restriction of processing in specific situations
• Requests may be submitted through the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review their policies before sharing information.

10. Children’s Privacy

Our services are intended only for individuals legally capable of entering contracts. We do not knowingly collect information from minors.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related concerns or requests:
TenderBharo Support

Email: info@tenderbharo.com , support@tenderbharo.com

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.